Privacy policy

Zoltify Privacy Policy

Last updated: 11 August 2026

Zoltify (“Zoltify”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

Zoltify is an online technology retailer operated by a sole proprietor in South Africa.

This Privacy Policy explains how the sole proprietor operating under the trading name Zoltify collects, uses, stores, protects and shares personal information when you visit our website, purchase products from us, contact us or otherwise interact with our business.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Nothing in this Privacy Policy limits or removes any rights you have under applicable South African law.


1. Who We Are

Zoltify is the trading name used by a sole proprietor operating an online technology and electronics store in South Africa.

For purposes of POPIA, the sole proprietor operating under the trading name Zoltify acts as the responsible party for personal information processed through the Zoltify website and business.

Trading Name: Zoltify
Legal Status: Sole Proprietor
Country: South Africa
Email: [INSERT YOUR SUPPORT EMAIL]
Telephone: [INSERT YOUR BUSINESS TELEPHONE NUMBER]
Physical Address: [INSERT YOUR PHYSICAL ADDRESS]
Website: [INSERT YOUR WEBSITE]


2. What Is Personal Information?

For purposes of this Privacy Policy, personal information generally means information that can identify or relate to an identifiable individual.

Depending on how you interact with Zoltify, this may include your name, contact details, delivery address, order information, device information and other information associated with your use of our services.


3. Personal Information We Collect

Depending on how you use our Website, we may collect the following information.

Contact Information

  • Full name
  • Email address
  • Telephone or mobile number
  • Delivery address
  • Billing information
  • Postal code

Order Information

When you place an order, we may collect:

  • Products purchased
  • Order number
  • Order value
  • Payment status
  • Delivery information
  • Tracking information
  • Return and refund information

Payment Information

Payments may be processed through third-party payment providers such as Yoco.

Where payment details are processed directly by a payment provider, we do not intentionally store complete payment-card information on our own systems.

Technical Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Website interactions
  • Cookies and similar technologies
  • Approximate location information

Communications

If you contact Zoltify, we may retain information contained in your communication, including your name, contact details and the contents of your enquiry.

Marketing Information

If you subscribe to our marketing communications, we may collect your email address and information relating to your marketing preferences and interactions.


4. How We Collect Personal Information

We may collect personal information when you:

  • Visit our Website;
  • Create an account;
  • Place an order;
  • Subscribe to our newsletter;
  • Contact us;
  • Request a return or refund;
  • Participate in a promotion;
  • Submit a product review;
  • Interact with our advertisements;
  • Communicate with us through social media; or
  • Use our Website and its features.

We may also receive information from service providers that assist us with payments, deliveries, analytics, advertising and website functionality.


5. Why We Process Your Personal Information

We may process personal information for purposes including:

  • Processing and fulfilling orders;
  • Confirming payments;
  • Delivering products;
  • Providing tracking information;
  • Processing returns, refunds and exchanges;
  • Providing customer support;
  • Communicating with you about your order;
  • Preventing fraud and misuse;
  • Improving our Website and services;
  • Understanding how customers use our Website;
  • Measuring advertising performance;
  • Providing relevant advertising;
  • Sending marketing communications where legally permitted;
  • Maintaining business and accounting records;
  • Complying with legal obligations; and
  • Protecting our rights, property, customers and business.

We aim to process personal information lawfully and only for purposes that are appropriate and reasonably necessary for our business activities.


6. Shopify

Our online store is operated using Shopify.

Shopify may process personal information necessary to operate our online store and provide e-commerce functionality.

This may include information relating to:

  • Customer accounts;
  • Orders;
  • Checkout;
  • Payments;
  • Website usage;
  • Device information; and
  • Other information necessary to operate the Website.

Shopify may process information on our behalf as a service provider and may also process certain information in accordance with its own privacy practices.


7. Payment Processing and Yoco

Payments on our Website may be processed using Yoco or another authorised payment provider.

Payment providers may process information necessary to:

  • Authorise payments;
  • Complete transactions;
  • Process refunds;
  • Detect and prevent fraud; and
  • Maintain transaction records.

Where payment information is processed directly by the payment provider, Zoltify does not intentionally store complete payment-card details.

Payment providers may process information in accordance with their own privacy policies and applicable laws.


8. Aramex and Delivery

Zoltify uses Aramex and other authorised delivery providers where necessary.

To deliver your order, we may provide the courier with information such as:

  • Your name;
  • Delivery address;
  • Telephone number;
  • Order information; and
  • Information reasonably necessary to complete delivery.

We aim to provide delivery providers only with information reasonably necessary for the delivery service.


9. Cookies

Our Website may use cookies and similar technologies.

Cookies may be used to:

  • Keep the Website functioning;
  • Maintain shopping carts;
  • Remember preferences;
  • Understand Website usage;
  • Analyse Website performance;
  • Improve customer experience;
  • Measure advertising effectiveness; and
  • Provide relevant advertising.

You may be able to control or disable certain cookies through your browser settings.

Disabling certain cookies may affect some Website functionality.


10. Meta Pixel and Advertising

Zoltify may use Meta Pixel and related Meta advertising technologies.

These technologies may collect information about interactions with our Website, such as:

  • Pages visited;
  • Products viewed;
  • Purchases;
  • Device information;
  • Browser information; and
  • Other Website events relevant to advertising measurement.

We may use this information to:

  • Measure advertising performance;
  • Understand how customers interact with our Website;
  • Create or improve advertising audiences; and
  • Provide more relevant advertising.

Where applicable law requires consent for particular tracking technologies, we will seek or provide the applicable consent mechanism.


11. Marketing Communications

Zoltify may send promotional communications where permitted by applicable law.

These may include:

  • Email promotions;
  • Product announcements;
  • Special offers;
  • Discounts; and
  • Other marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop important service communications relating to orders, payments, deliveries, returns or refunds.


12. Direct Marketing

Zoltify will comply with applicable South African requirements concerning direct marketing.

Where applicable law requires consent before sending electronic direct marketing, we will obtain the appropriate consent.

You may object to receiving direct marketing communications and may unsubscribe from marketing communications at any time.


13. Sharing Personal Information

We may share personal information where reasonably necessary with service providers and third parties involved in operating our business.

These may include:

  • Shopify;
  • Yoco and payment providers;
  • Aramex and delivery providers;
  • Email and communication providers;
  • Advertising platforms;
  • Analytics providers;
  • IT and security providers;
  • Accounting providers; and
  • Other service providers necessary to operate our business.

We may also disclose information where required by law, legal process or a lawful request from an appropriate authority.

We do not sell your personal information as a business practice.


14. Third-Party Service Providers

Third-party service providers may process personal information on our behalf or independently according to their own legal obligations and privacy policies.

We aim to take reasonable steps to ensure that service providers receiving personal information use it only for appropriate purposes and maintain reasonable security measures.


15. International Transfers

Some service providers used by Zoltify may process personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable POPIA requirements.

This may include ensuring that the recipient country or recipient organisation provides an appropriate level of protection or that another lawful basis for the transfer applies.


16. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access;
  • Loss;
  • Theft;
  • Misuse;
  • Unauthorised disclosure;
  • Alteration; and
  • Destruction.

However, no online service or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable law.


17. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

  • Complete transactions;
  • Provide customer support;
  • Process returns and refunds;
  • Maintain accounting records;
  • Comply with legal obligations;
  • Resolve disputes; and
  • Protect our legal rights.

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or anonymise it where appropriate and lawful.


18. Your Privacy Rights

Subject to applicable legal requirements and limitations, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Object to certain processing of your personal information;
  • Request deletion of personal information where legally permitted;
  • Withdraw consent where processing is based on consent;
  • Object to certain direct marketing communications; and
  • Lodge a complaint concerning the processing of your personal information.

You may contact us to exercise these rights.

We may need to verify your identity before processing certain requests to protect your personal information from unauthorised access.


19. Correcting Your Information

If you believe that personal information we hold about you is inaccurate, incomplete or outdated, you may contact us and request that it be corrected.

We will take reasonable steps to update information where appropriate.


20. Deleting Your Information

You may request deletion of personal information in circumstances permitted by applicable law.

We may be required to retain certain information for legal, accounting, tax, fraud-prevention or other legitimate purposes.

Where information cannot lawfully be deleted immediately, we will retain it only for as long as reasonably necessary or legally required.


21. Children’s Information

Zoltify does not intentionally collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us unlawfully or without the required authorisation, please contact us.

We will take reasonable steps to address the matter in accordance with applicable law.


22. Data Breaches and Security Compromises

If Zoltify experiences a security compromise involving personal information, we will take reasonable steps to investigate and contain the incident.

Where notification is required by POPIA, we will notify affected data subjects and the Information Regulator in accordance with applicable law.


23. Third-Party Websites

Our Website may contain links to third-party websites or services.

Zoltify does not control third-party websites and is not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.


24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business;
  • Changes to our Website;
  • Changes to our service providers;
  • Changes to technology;
  • Changes to applicable legislation; or
  • Changes to our privacy practices.

The latest version will be published on our Website with the updated effective date.


25. Contact Zoltify

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us.

Zoltify
Legal Status: Sole Proprietor
Country: South Africa

Email: [INSERT YOUR SUPPORT EMAIL]
Telephone: [INSERT YOUR BUSINESS TELEPHONE NUMBER]
Physical Address: [INSERT YOUR PHYSICAL ADDRESS]
Website: [INSERT YOUR WEBSITE]

When contacting us regarding your personal information, please provide enough information for us to understand and process your request.

We may request reasonable information to verify your identity before releasing or changing personal information.


26. Complaints

If you believe that your personal information has been processed unlawfully, we encourage you to contact Zoltify first so that we can attempt to resolve the issue.

You may also lodge a complaint with the Information Regulator of South Africa where appropriate.

Information Regulator of South Africa

Website: https://inforegulator.org.za/

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and other applicable legislation.


27. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa.

Any dispute concerning the processing of personal information will be dealt with in accordance with applicable South African law.


Important Notice

This Privacy Policy is intended as a practical privacy-policy template for Zoltify and is not a substitute for advice from a South African attorney or privacy professional.

Zoltify’s actual privacy practices, Shopify configuration, payment providers, courier arrangements, advertising technologies, cookies and other third-party services should match the information contained in this Privacy Policy.

If our practices change, this Privacy Policy will be updated where necessary.